At Graham, we’re all about making sure our staff know how to give our customers the best possible experience. That’s why two of our team went to the Greenworks Training Academy in Birmingham to learn about customer service and get some hands-on trade experience…

Every member of Saint-Gobain’s companies is encouraged to attend an induction course and this time it was the turn of our Digital Marketing Executive, Alice Bason, and Customer Experience Marketing Manager, Dave Pollard. They went along to the Greenworks Academy with other Saint- Gobain employees – including Area Sales Managers for Jewson and IT teams for Saint-Gobain – for two days of learning.

Day One

On the first day, our team learnt about Saint-Gobain’s employee principles and the history of our company, each looking at different areas of the business – from development to the number of countries we operate in. The second part of the day saw Alice and Dave meeting real customers, learning how Saint-Gobain has helped them sustain and develop their companies. The group then got kitted out with safety gear and got messy with some hands-on building experience, as they tried to build their own brick wall and do some tiling.

Day Two

The second day was a little cleaner as the group made collages to show what customer service meant to each of them – with a mix of Yoda, coffee, Mr Men, mountain climbing and money, it was certainly interesting! Customer service is one of our priorities at Graham and we’re always looking out for what’s best for you. Our team got some front-line experience from branch staff which will only help us to continue improving.

After an exciting two days, Alice said:

“The building work was messy, but great fun and gave us a more rounded view and appreciation for how much hard work our customers put in to their jobs. I did enjoy the tiling, but don’t think I’ll be building any houses any time soon – I’ll leave that to the professionals!

“It was great to see how the company has developed and specialised in building distribution, as well as expanding into 66 different countries. Having real customers show us what they do and the skills involved increased our understanding and we learnt about the common issues they face and how we can help.”