Frequently Asked Questions

Have any questions? Take a look at our frequently asked questions below. Can’t find what you are looking for?

Get in touch via our Contact Form.

General

Products

Trade Accounts

Our Website


General

Do Graham only sell to the trade?

No, Graham is open to the Trade and Retail. Find your local branch here.

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Do I need an account to buy from Graham?

No, you can purchase from us without a Trade Account. We accept cash and card payments.

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Do you deliver outside of the UK?

Currently we only delivery to England, Wales and Scotland. We do not offer delivery to Ireland, Northern Ireland, the Channel Islands or Scottish Islands.

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Can I place an order over the phone?

Yes you can. Find your local branch contact details here.

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How can I find my local branch?

The easiest way to find your local branch is to use our branch locator. Alternatively, you can search in a search engine to find your local branch.

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Can you give me a quote?

Your local branch will be based placed to provide a quote for you. Find your local branch contact details here

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Where can I find career opportunities for Graham?

Our vacancies are listed at https://www.sgbdcareers.co.uk/vacancies.

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Where can I find my local Graham Bathroom Showroom location?

You can find your local Bathroom Showroom location on our Showrooms website. Alternatively, you can search on your chosen search engine to find the locations near you.

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Are your prices fixed?

We have over 30,000 products which have a fixed price, meaning you don’t need to waste time negotiating on price. Take a look at our Trade Saver publication to see over 400 of our highlighted fixed price products, and see our Always Available guide for even more fixed priced products that are Always Available for you. Other products at Graham may vary in price depending on the Trade Terms set up on your account. Speak to your local branch for more information.

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Can you design my bathroom for me?

Yes! Our Bathroom Showroom Consultants have specialist knowledge and tools to be able to help design your bathroom, allowing you to see how your dream bathroom will look to make sure you are happy with the design before placing the order. Find your local branch here.

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Do you offer any benefits for students?

If you are a student, take a look at our Turning Pro scheme, designed for students and apprentices to help give you a helping hand when starting out in the industry. Turning Pro has a number of discounts across different shops and offers a place for you to find more information on the industry.

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How do I make a complaint?

If you have an issue with a product you have purchased, please speak to the branch you have purchased it from and they will be able to help. If you have had an issue with anything else, please complete are our contact form so it can get to the right people to help.

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Products

How can I check a product’s stock availability?

Once you have found the product you are after, contact your local branch with the product code and they will be able to tell you the availability of the product.

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Where can I find technical information on a product?

Many of our products have a technical specification sheet attached to them on our website. Simply search the product code or name you need and download the document attached if there is one. If the product you need doesn’t have a document attached to it online, please contact your local branch who will be able to help.

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Do you sell renewable products?

Yes, we stock a range of renewable products from solar panels and biomass boilers to underfloor heating and rainwater harvesting equipment. Take a look at our Renewables guide or ask in branch for more information.

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Do you sell smart technology?

Yes! We have a range of smart thermostats, cameras, alarms, doorbells and more! All from leading brands such as Nest, Hive, Ring, Honeywell as well as our own range of smart home products, giving you complete peace of mind at home.

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Do you have a product catalogue?

Rather than have one big guide to all of our products, we have separated our products into smaller categories to help you find what you need more easily. 
View our Always Available guide 
View our Trade Saver guide
View our Heating Essentials booklet
View our Bathroom Brochure
View our Bathroom Packs booklet 
View our Off-Grid range
View all  

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Trade Accounts

How do I open an account with Graham?

We have two trade account options for you, a cash account or credit account. To open an account either:

  • Go online at http://www.grahamdirect.co.uk and complete the form and send to GRAHAM, 99 Harmony Row, Glasgow G51 3LH or, for a cash account, complete the online application form.
  • Visit your local branch who will be able to provide a form for you to complete. To find your local branch use our branch locator tool
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How do I get access to trade prices?

We have a huge range of products that are fixed price for everyone. To get trade prices on other ranges, you will need to set up a trade account with us, please see How to open a Graham Account

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How do I change the address on my account?

There are two ways to do this. You can either contact your local branch with all of your details and they will be able to update this for you. Alternatively, complete our contact form using the subject of ‘Change My Address’ and the relevant team will pick this up.

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How do I update personal details on my account?

Please contact your local branch with all of your details and they will be able to update this for you.

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How do I close my Graham account?

Please contact your local branch who will be able to advise you on how to close your account.

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Our Website

I can’t find what I am looking for on your website, can you help?

Please contact your local branch if you cannot find the product you are looking for and they will be able to help. If your query is not product related, and you have checked the FAQs and help guides, the please complete the contact form so that the enquiry can be directed to the relevant team.

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I have an account with you. Can I view and print my invoices online?

You need to register for the E-Invoicing tool on our website in order to view your invoices. Simply complete the details and once your details have been confirmed, you will be able to use this system. Please note, that signing up to this tool will mean that you no longer receive paper invoices.

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