Customers are at the heart of everything we do, and we want to make sure every experience you have with us is a good one.

In our mission to offer unbeatable service, we’ve created a Customer Service Steering Group and tasked them to look at how we can make the Graham customer experience even better.

No challenge too big or small

You’ve already told us that we’ve got some of the most knowledgeable and skilled people in the industry working in our branches. They really are experts and will go above and beyond to help you out.

But we’re not stopping there! We want to be the easiest plumbers’ merchant to do business with, so we’ve spoken to our experts and are keen to hear any issues you may have – no matter how big or small.

Tell us how we can improve

We’ve already looked at a number of areas where we feel we can better our business, including service, delivery and pricing. Once we’ve made an improvement, we won’t stop there – we’ll come back and review it to see what more could be done.

We want to hear from you! If you have feedback, let us know by emailing website@grahamplumbersmerchant.co.uk.